Refund policy
Refund & Exchange Policy
We take great pride in the quality of our artwork, and we want you to love your purchase. However, we understand that sometimes a piece may not resonate as expected.
Exchange Policy
If you are not completely satisfied with your artwork, we offer a one-time exchange within 30 days of delivery. You can exchange your artwork for another piece of equal value from our collection. Please note the following conditions:
- The artwork must be returned in its original condition and packaging.
- You are responsible for the return shipping costs, and any difference in price for the exchanged artwork.
- Custom or commissioned artwork is not eligible for exchange unless there is a defect or damage.
Refund Policy
While we do not offer refunds, we are committed to ensuring you find a piece that speaks to you. If you would like to explore other options, our team is happy to assist you in selecting another artwork that aligns with your vision.
How to Request an Exchange
- Contact us at lia@swishie.com within 30 days of receiving your artwork.
- Provide your order number and a brief description of why you are seeking an exchange.
- We will guide you through the return and exchange process.
If you have any questions or need further assistance, please do not hesitate to reach out. Your experience and satisfaction are important to us!